Contact StbEmu Support
Questions about plans, setup or your order? Send us a message. Our support team is available 24/7 and replies as soon as possible.
How to Reach StbEmu
Email is the fastest way to reach us. A real person reads every message.
Available 24/7
Our support team answers messages every day of the week, including weekends and holidays. We reply as soon as possible, in the order messages arrive.
Setup Help
Not sure how to install the app on your device? The Application page has step-by-step instructions.
Open the Setup GuideSend Us a Message
Fill in the form and your message goes straight to our support inbox. We reply by email.
Asking for a refund? Please use the form on the Refund Policy page so we have the details we need.
What to Include in Your Message
A few details help us solve your request in a single reply.
If You Already Have a Plan
- The email address you used when you ordered
- Your device, for example Fire TV Stick, Android TV or iPhone
- What happens, and when it started
- The channel or title you were watching, if the problem is with one stream
- Your internet speed, if you know it
If You Are Thinking About Ordering
- The devices you want to watch on
- The province or territory you live in
- The kind of channels that matter most to you, such as sports, news or French-language channels
- Any question about plans, payment or refunds
For your security, never send your full card number or your password by email. We will never ask for them.
Quick Answers
You may find what you need on one of these pages.
Plans and Pricing
Plans for 1, 3, 6 or 12 months, paid once, with no contract and no automatic renewal.
See Plans