StbEmu Privacy Policy
What we collect, why we collect it, how long we keep it and the choices you have.
1. Summary
- We collect only what we need to provide the service, answer your messages and process your orders.
- We do not sell or rent your personal information, and we do not use advertising cookies.
- Payments are handled by a payment processor. We never see or store your full card number.
- You can ask to see, correct or delete your information at any time by writing to us.
2. Who We Are
StbEmu is an IPTV service for Canadian households. This policy explains how we handle personal information when you visit stbemu.co, send us a message, order a plan or use the service.
We are responsible for the personal information described in this policy. For any privacy question or request, our privacy contact can be reached at support@stbemu.co.
3. Information We Collect
What we collect depends on how you use StbEmu.
| When | What we collect |
|---|---|
| Contact form | Your name, email address, the topic you choose, your device if you tell us, and your message |
| Refund request form | Your name, order email, plan, purchase date, order ID if you give one, and the details of your request |
| Ordering a plan | Your name, email address, the plan you chose, the date and the payment status |
| Using the service | Technical details such as IP address, device type and connection times |
| Visiting the website | Basic technical details such as IP address, browser type and the pages you open |
Payment information
Payments are handled by a third-party payment processor. We receive only what we need to confirm your order, such as the payment status, the amount and a transaction reference. We do not receive or store your full card number.
Information we do not collect
- We do not ask for government identification numbers.
- We do not collect precise location data from your device.
- We do not knowingly collect sensitive information such as health, religious or biometric data. Please do not send it to us.
4. How We Use Information
- To create your account and send your login details and setup steps
- To process orders, payments and refunds
- To answer your questions and provide technical support
- To keep the service stable, secure and free from misuse, including account sharing
- To send important service messages, such as a reminder that your plan is ending
- To meet our legal, tax and accounting obligations
We use your information only for the purposes listed here, or for a purpose we explain to you when we collect it.
5. How We Share Information
We do not sell or rent your personal information. We share it only in these cases:
- Payment processors, to take your payment and issue refunds
- Email and form-delivery providers, to deliver your messages to our support inbox and our replies to you
- Hosting and infrastructure providers, to run the website and the service
- Professional advisers, such as accountants or lawyers, when we need their help
- Authorities, when the law requires it or to protect our rights and the safety of our customers
- A new owner, if the business is sold or merged, under the same protections described here
These providers may use your information only to do their work for us. Some of them are located outside Canada, so your information may be processed in other countries, where local authorities may have access to it under their own laws.
6. Cookies and Similar Technologies
We keep cookies to a minimum.
| Technology | Purpose | Duration |
|---|---|---|
| Essential website cookies | Keep the website working properly and remember basic settings | Session, or up to 12 months |
| Form delivery | Send the contact and refund forms to our support inbox | Only while the form is sent |
| Advertising cookies | We do not use them | Not applicable |
You can block or delete cookies in your browser settings. Some parts of the website may then not work as expected. If we add tools that measure how the website is used, we will update this section first.
7. Apps and Devices
You watch StbEmu through an app on your own device. Some of these apps are made by other companies and have their own privacy policies, which we encourage you to read. We do not control what those apps or your device maker collect.
8. Data Retention
We keep personal information only as long as we need it.
| Type of information | How long we keep it |
|---|---|
| Contact and support messages | Up to 24 months after your request is closed |
| Refund requests | Up to 24 months after the request is closed |
| Account and order records | While your plan is active and up to 12 months afterwards |
| Billing records | As long as tax and accounting laws require |
| Security and connection logs | Up to 90 days |
After these periods we delete the information or make it anonymous.
9. Security
We use reasonable technical and organizational measures to protect your information, including encrypted connections to our website and limited access to customer records.
No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security. Please keep your login details private, and tell us right away if you think your account has been used by someone else.
10. Your Privacy Rights
Under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you;
- Correct information that is wrong, incomplete or out of date;
- Withdraw your consent to our use of your information, subject to legal or contractual limits;
- Ask us to delete information we no longer need;
- Complain about how we handle your information.
We extend these rights to all of our customers, whichever province or territory you live in. We will not treat you differently because you used any of them.
11. Notice to Quebec Residents
If you live in Quebec, the Act respecting the protection of personal information in the private sector also applies. In addition to the rights above, you may ask us for a copy of your information in a commonly used electronic format, and ask us to stop sharing it or to remove links to it where the law allows.
The person responsible for the protection of personal information at StbEmu can be reached at the email address in section 18. As explained in section 5, some of our service providers are located outside Quebec.
12. How to Make a Privacy Request
- Write to support@stbemu.co from the email address linked to your order, or use the contact form.
- Tell us which right you want to use and what information it concerns.
- We may ask a question or two to confirm your identity, so that nobody else can access your information.
- We answer within 30 days. If we need more time, or cannot do what you ask, we explain why.
Requests are free. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province.
13. Emails and Messages
We send you messages about your order and your account, such as your login details, support replies and a reminder before your plan ends. These are service messages, not advertising.
We send promotional emails only if you have agreed to receive them, and every promotional email includes a way to unsubscribe, as required by Canada's anti-spam legislation (CASL).
14. Children's Privacy
StbEmu plans are sold to adults. We do not knowingly collect personal information from anyone under the age of majority in their province or territory. If you believe a child has sent us personal information, write to us and we will delete it.
15. Third-Party Services and Links
Our website may link to other websites, for example app stores or social networks. This policy does not cover them. Please read their privacy policies before you share information with them.
16. Do Not Track
Some browsers send a "Do Not Track" or Global Privacy Control signal. Because we do not use advertising cookies or track you across other websites, our website works the same way whether or not the signal is on.
17. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of the page shows the latest version. If a change is important, we will tell you by email or with a notice on the website before it takes effect.
18. Contact Us
Questions about your privacy or this policy?
Email: support@stbemu.co
Contact form: stbemu.co/contact-us
Our support team is available 24/7.
See also our Terms of Use and Refund Policy.