StbEmu Refund Policy

Effective date

October 7, 2026

Last updated

October 7, 2026

Applies to

all StbEmu plans bought on stbemu.co

1. Summary

• You have 7 days from your first purchase to ask for a refund.
• We try to fix the problem first. If we cannot, you get your money back.
• Duplicate or incorrect charges are refunded at any time.
• Plans never renew automatically, so there is nothing to cancel.

2. The 7-Day Refund Window

You can ask for a refund within 7 days of your first purchase of a StbEmu plan. The 7 days start on the day your payment is confirmed. Later orders are covered by section 4.

3. When You Can Get a Refund

Within the 7-day window, we give a full refund if:

• the service does not work on a supported device, and our support team could not solve the problem within 48 hours of your first message;
• you did not receive your login details within 24 hours of payment, after checking your spam folder and contacting us; or
• a major feature described on our website, such as the TV guide or video on demand, was not available to you during your first week.

4. Duplicate or Incorrect Charges

If you were charged twice for the same order, or charged the wrong amount, we refund the difference in full. This applies at any time, not only in the first 7 days, and to any order.

5. When a Refund Does Not Apply

• More than 7 days have passed since your first purchase, unless section 4 applies.
• A specific channel, program or title is not available. The channel list and on-demand library can change, as explained in our Terms of Use.
• The problem comes from your internet connection, your home network or a device we do not support, while the service itself is working.
• You did not contact support, or did not try the steps our team suggested, before asking for a refund.
• Your account was suspended because the Terms of Use were broken, for example by sharing or reselling your login.
• You changed your mind, or you no longer need the remaining time on your plan.

6. How to Ask for a Refund

1. Fill in the refund request form on this page. If you prefer, write to support@stbemu.co with the same details.
2. Our team replies within 1 business day. We may suggest a quick fix first, because most problems are solved in a few minutes.
3. If the problem cannot be solved and your request meets this policy, we approve the refund and confirm it by email.

7. How Refunds Are Paid

Refunds are sent to the same payment method you used for the order. Prices are charged in US dollars (USD), so refunds are also issued in US dollars. The amount you see in Canadian dollars may differ slightly from the original charge because of exchange rates and bank fees, which we do not control.

When a refund is approved, access to the service for that order ends.

8. No Automatic Renewal

Every StbEmu plan is prepaid for the period you choose and never renews by itself. You will not be charged again unless you place a new order, so there is nothing to cancel.

9. Chargebacks

Please contact us before you open a dispute with your bank or card provider. We can usually solve the problem faster, and a refund we issue directly reaches you sooner than a dispute does.

10. Your Legal Rights

Nothing in this policy limits any rights you have under the consumer protection laws that apply in your province or territory.

11. Contact Us

Questions about this policy before you order?

Email: support@stbemu.co

Contact form: stbemu.co/contact-us

Our support team is available 24/7.

See also our Terms of Use and Privacy Policy.